Privacy policy

Last updated: December 18, 2025

This Privacy Policy describes how Florence and Mae California (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://florencemae-california.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on the Site and revise the “Last updated” date accordingly.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from various sources as described below. We use this information to communicate with you, process orders, comply with legal obligations, enforce our terms of service, and protect our users and our business.

What Personal Information We Collect

Information You Provide Directly:

  • Contact details such as name, billing address, shipping address, phone number, and email address.
  • Order details including payment confirmation and delivery information.
  • Account information such as login credentials and security-related details.
  • Customer support inquiries and communications.

Information Collected Automatically:

We automatically collect certain information about your device and interaction with our Site using cookies and similar technologies. This may include browser type, IP address, device identifiers, and usage analytics.

Information from Third Parties:

We may receive personal information from service providers, vendors, or platforms that assist us in operating our Site, processing payments, delivering orders, or providing marketing and analytics services.

How We Use Your Personal Information

  • To process and fulfill orders and deliver products or services.
  • To communicate with you regarding your account, orders, or policy updates.
  • To provide customer service and respond to inquiries.
  • For marketing and advertising purposes where permitted by law.
  • To detect fraud and maintain security.
  • To comply with legal and regulatory obligations.

Cookies

We use cookies and similar tracking technologies to enhance user experience, analyze Site performance, and personalize content. You can manage cookies through your browser settings; however, disabling cookies may affect certain Site functionality.

How We Disclose Personal Information

We may share personal information with:

  • Service providers and vendors who perform services on our behalf.
  • Business and marketing partners.
  • Affiliates within our corporate structure.
  • Government authorities or regulators when required by law.

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure. We retain personal data only as long as necessary to fulfill legal, contractual, or operational obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Request data portability.
  • Restrict or object to certain processing activities.
  • Withdraw consent where applicable.
  • Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at info@florencemae-california.com We may need to verify your identity before processing your request.

International Users

Your personal information may be transferred to, stored, and processed in countries outside of your country of residence, subject to applicable data protection laws.

Contact Information

Store Name: Florence and Mae California
Address: 3650 W Martin Luther King Jr Blvd Ste 245, Los Angeles, CA 90008
Email: info@florencemae-california.com
Phone:+18125563723
Contact form: Click here

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
Response Time: We aim to respond within 1–2 business days.