Shipping policy

At Florence and Mae California, we are committed to providing a smooth and transparent shopping experience, including clear and straightforward shipping practices. We offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

Below are the estimated delivery times for all orders:

Order Cutoff Time: 5:00 PM (PST). Orders placed after this time will be processed on the next business day, which may add an extra day to the delivery estimate.

Order Handling Time: 1–2 business days (Monday to Friday).

Once your order has been processed, it will be shipped using one of our trusted carrier partners.

Transit Time: 6–8 business days (Monday to Friday).

Estimated Delivery Time: 7–10 business days.

Carrier Services

We partner with reliable carriers to ensure safe and timely delivery of your orders within the United States. These carriers may include USPS, UPS, and FedEx.

Shipping Costs

Free Shipping: All orders within the United States qualify for free shipping with no minimum purchase required.

Paid Shipping: At this time, we do not offer paid shipping options outside our free shipping region.

Delivery Issues

If you experience any delivery issues such as delays, missing packages, or damaged shipments, please contact our customer service team as soon as possible. We are here to assist you and help ensure your order arrives safely.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor your shipment through the carrier’s tracking system.

Questions?

If you have any questions about shipping or delivery, please contact our customer service team and we will be happy to assist you.

Contact Information

Store Name: Florence and Mae California
Address: 3650 W Martin Luther King Jr Blvd Ste 245, Los Angeles, CA 90008
Email: info@florencemae-california.com
Phone: +18125563723

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
Response Time: We aim to reply within 1–2 business days.