Refund policy

At Florence and Mae California, we want you to love your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free return process.

30-Day Easy Returns

You have 30 days from the day you receive your order to request a return. Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. Our support team will assist you throughout the entire process.

Restocking Fee: $0 — we do not charge any restocking fees for returns.

Return Policy Overview

  • Return Window: 30 days from the day you receive your order.
  • Condition: Items must be unused, in original condition, with all original packaging, tags, and accessories included.
  • Easy Returns: Our customer support team will guide you through the process.
  • Restocking Fee: $0 — no restocking fees apply.

Return Costs

Defective or Incorrect Products

There is no cost to the customer if the product is defective, damaged during transit, or incorrect. We will cover all return shipping costs in these cases.

Customer Remorse (Change of Mind)

If you ordered the wrong item, the item does not fit, or you no longer want it, you may return it within the return window. In these cases, the customer is responsible for the actual return shipping cost. Original shipping fees are non-refundable.

How to Return an Item

  1. Contact Us: Email us at info@florencemae-california.com with your order number and reason for the return.
  2. Pack Your Item: Securely repack the item in its original packaging, including all tags, accessories, and documents.
  3. Send It Back: Ship your return using the instructions provided in your return authorization email. Please use the recommended carrier or shipping method if provided.

Refund Process

Inspection

Once your return is received, we will inspect the item to confirm it meets our return criteria.

Refund Timing

After approval, your refund will be processed. Refunds typically appear on your original payment method within up to 7 business days, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, color, or product, please contact us at info@florencemae-california.com Our support team will help you arrange a quick and easy exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These items will be clearly marked as non-returnable on their respective product pages.

Questions?

If you have any questions about returns or refunds, please contact our customer service team and we will be happy to assist you.

Contact Information

Store Name: Florence and Mae California
Address: 3650 W Martin Luther King Jr Blvd Ste 245, Los Angeles, CA 90008
Email: info@florencemae-california.com
Phone:+18125563723
Contact form: Click here

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
Response Time: We aim to reply within 1–2 business days.